Refund policy

Naiskin Return & Refund Policy

At Naiskin, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to assist you.

Eligibility for Return

• Items must be returned within 7 days of receiving your order.

• Products must be unused, unopened, and in their original packaging.

• Only regular-priced items are eligible for refunds. Sale or promotional items are non-refundable.

Non-Returnable Items

Due to hygiene and safety standards, we are unable to accept returns for the following:

• Opened sachets or boxes

• Used products

• Complimentary gifts or promotional items

How to Request a Return

To initiate a return, please contact us at hello@naiskin.com within 7 days of receiving your order. Kindly provide:

• Your order number

• The reason for return

• Supporting photos (if applicable)

Our team will review your request and provide further instructions.

Refunds

Once your return is received and inspected, you will be notified of the approval status.
If approved, the refund will be processed to your original payment method within 7 to 14 business days.

Return Shipping

• Customers are responsible for return shipping costs.

• We recommend using a trackable shipping service to ensure your return is received.

For any further assistance, feel free to reach out to us at naiskin.co@gmail.com. We’re happy to help.